Introduction
At RoomNest, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and otherwise handle your information when you use our website and services.
Information We Collect
We collect information in various ways:
Information You Provide
- Name, email address, and phone number when you create an account
- University/Institution information for verification
- Identity document information for verification purposes
- Payment information processed by secure third-party providers
- Communication preferences and messages you send us
Information Collected Automatically
- Browser type and operating system
- Pages you visit on our platform
- Access times and duration
- IP address and geolocation data
- Cookies and similar tracking technologies
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Verify your identity and prevent fraud
- Send transactional and promotional communications
- Respond to your inquiries and customer support requests
- Monitor and analyze trends and usage patterns
- Comply with legal and regulatory requirements
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We only share information with:
- Service Providers: Payment processors, email providers, and cloud hosting services
- Other Users: Limited information (name, verified status) with matched tenants/hosts
- Institutions: For bursary students, enrollment verification with educational institutions
- Legal Requirements: When required by law or to protect our rights
Data Security
We implement industry-standard security measures to protect your information, including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure.
Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Opt-out of marketing communications
- Data portability
- Withdraw consent at any time
Cookies
We use cookies to enhance your experience on our platform. These include essential cookies for functionality, analytical cookies to understand usage, and preference cookies to remember your settings. You can control cookie settings through your browser.
Children's Privacy
RoomNest is not intended for individuals under 18 years old. We do not knowingly collect personal information from children. If we become aware of such collection, we will promptly delete the information.
Changes to This Policy
We may update this Privacy Policy periodically. Continued use of RoomNest following changes constitutes your acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
privacy@roomnest.co.za